Who are Insurance4mobiles?

Insurance 4 mobiles is a specialist online provider of mobile phone insurance in the UK.

Are you registered with the financial services authority?

Yes, our FSA registration member’s number is 47174. We are appointed representatives of Comparisure Ltd.

Comparisure Ltd is authorised and regulated by the financial services authority registration number 314346.

Who provides the policy?

Supercover Insurance Plc

Do you cover all models of mobile phones?

Yes, we cover any make/model of mobile phone including iPhone and Blackberry. Devices to be insured must be no older than 6 month’s old. Laptops must be no more than 28 days old.

Where do I locate my mobile phone’s IMEI number?

Just type into your mobile handset keypad the following:

* # 0 6 #   the numbers displayed on the screen is your phone’s unique IMEI number.

When ordering cover you will be asked to provide your phone’s Serial/IMEI number. You only need to provide the 15 or 16 digit numbers, do not include any / - characters (not required).

When does my cover commence?

Monthly Cover: Cover starts as soon as your monthly direct debit mandate has been arranged.

Annual Cover: Cover starts as soon as your annual premium has been paid.

What cover does the insurance offer?

Theft - including unattended theft from a secure vehicle / secure premises, Loss (mobile phones and PDA’s only), Extended Warranty (Up to 5 years), Accidental Damage (including Liquid Damage), International Cover and Free No Claims Bonus (free battery after 12 months - free handset after 24 months) Subject to no claims.

What are the main exclusions?

Leaving the phone unattended, except as above.

Not reporting the theft/loss within 24 hours to the police, or, in the case of mobile phones and PDA’s, not reporting the theft/loss to the Service Provider within 12 hours to stop the line and blacklist the handset.

What is the claims procedure?

In the event of a claim, the customer must:

Report the theft / loss of the phone within 12 hours of discovery to the Service Provider.

Report the theft / loss of the phone within 24 hours of discovery to the police and obtain a crime / loss reference number.

Pay an excess fee of £25 for theft / damage claims, £50 if a loss claim or £75 if the incident occurred overseas.

How do I claim?

You need to contact our claims department by calling 0871 222 1130 or email: claims@supercoverinsurance.com

What should I do if I get a new phone?

You should contact customer services 0871 222 1130 with your new phone details and also post a copy of your receipt to Supercover Insurance, Suite 204 Cumberland House, 80 Scrubs Lane, London, NW10 6RF.

How can I cancel the insurance?

Cancellations must be in writing. If you are cancelling the insurance within a “free” period of insurance then no notice is required, thereafter, or in all other cases, one month cancellation notice is due. You can e-mail cancellations@supercoverinsurance.com or write to 204 Cumberland House, 80 Scrubs Lane, London NW10 6RF.

If I have a complaint, what should I do?

Supercover Insurance Plc is incorporated in the UK and authorised and regulated by the Financial Services Authority.

Although we endeavour to meet our customers’ expectations at all times, we understand that from time to time complaints may arise. Our complaints handling procedures are designed to comply with the rules prescribed by the Financial Services Authority and our aim is to resolve any complaints that we receive both fairly and promptly.

Who should I contact with my complaint?

In the first instance, your complaint should be addressed to the Claims Manager at the above address.

If you do not receive a satisfactory response to your complaint, we would then advise that you write to The Customer Services Director at the above address.

If the matter has still not been resolved to your satisfaction, you should write to our underwriters who will issue you with a final response, at:

UK Underwriting, 2 Gibraltar House, Bowcliffe Road, Hunslet, Leeds,
LS10 1RJ

We will endeavour to deal with all complaints in the instance within which they occur. Where this is not possible, we will endeavour to deal with the complaint with 5 working days.