Phone Insurance Frequently Asked Questions
Can I insure my children?
Yes. Family members are covered with this policy.
How much is it?
There are 2 types of policy, the Standard and the Excecutive policy.
The Standard policy is for phones up to £400 and costs £5.88 per month.
The Executive policy is for phones from £400 to £1,000, and costs £7.99 per month.
When am I covered?
With the Instant Cover, you are covered as soon as the online payment transaction of the first 3 months premium goes through.
With the Delayed Cover, you are not covered until the first Direct Debit payment for the first 3 months premium is paid.
When will I receive the paperwork through the post?
You will receive your policy details with your Direct Debit confirmation paperwork. Because the banks take some time to set up your Direct Debit, it can take some time for them to confirm the set-up of your Direct Debit. This can usually takes 3-4 weeks.
So long as you put your correct email address in when you order, you will receive email confirmation for your policy order instantly.
Am I insured in a commercial vehicle?
Because commercial vehicles (such as builders vans etc) can have a large number of phones stored in them and potentially stolen, we cannot insure the phone in any comercial vehicle. 'Commercial vehicle' means a work vehicle.
How do I make a claim on my mobile phone policy?
Simply contact the claims line on 0871 222 1130 as soon as possible.
How quickly will I get my replacement phone?
We process the majority of claims within 48 hours, so your phone is back with you within the shortest possible time. You are always welcome to call us to check how your claim is progressing call 0871 222 1130 and select the option for phone insurance.
Are there any excess charges when I make a claim?
To avoid fraudulent claims there has to be an excess charge implemented. However the cost is low compared to the replacement cost of a new mobile phone.
If you are making a claim due to theft or accidental damage then the excess charge is £25
If you are making a claim due to loss, then the excess charge is £50
If you are making a claim due to international cover, then the excess charge is £75
I have your mobile phone insurance but have just changed my phone. What do I need to do?
Just contact the claims line on 0871 222 1130
I have had phone insurance for 1 year and qualify for a FREE battery how do I claim it?
You need to call the claims line on 0871 222 1130
I have had phone insurance for 2 years and qualify for a FREE phone upgrade. How do I claim it?
Simply call the claims line on 0871 222 1130
I have ordered mobile phone insurance but I have not received my policy - where is it?
Paperwork usually takes 2-4 weeks as it is sent to you with the Direct Debit confirmation from the bank. If it has been longer than 2-4 weeks since you ordered your policy, please call us on 0871 222 1130 and let us know.
I have read the frequently asked questions but would like further information - what do I need to do?
Please email info@insurance4mobiles.co.uk
Insurance4mobiles is an approved partner of Supercover insurance. Supercover insurance is authorised and regulated by the financial services authority (FSA Number 313806).
Phone/PDA Insurance Terms & Conditions
Insurance4mobiles.co.uk is a trading style of HEB Internet Marketing, company registered in the Isle of Man.
Company Registration number 020228B.